Customers want to interact with the business
when they want, where they want and how they want
Customers interact with businesses on WhatsApp because they get quick personal responses.
When a customer is interested in your product or has a problem, our online platform MDynamics allows you
to use WhatsApp to have 2 way conversations just like in a physical store, converting your customer enquiries
to personalised sales, and tracking and resolving issues quickly for customer satisfaction and retention.
|Verification as an Official WhatsApp
(Subject to WhatsApp’s Approval)
(Subject to WhatsApp’s Approval)
|Rich Content Messaging, such as Document, Image, Video, Audio, Location|
|Secure, Encrypted Messages|
|Allows Landline as a WhatsApp Phone Number|
|Display Business Profile|
|Automatic Greeting Message|
|Automatic Away Message based on business hours|
|Navigate and Search Customer Chats|
|Multi-Channel Chats – Whatsapp, SMS, FB Messenger, Tok-Tok|
|Allows Multiple Users/Agents per WhatsApp Business Account|
|Allows Multiple WhatsApp Business Accounts per User/Agent|
|Set Agent Status|
|Set Max Chat Limit for Agents|
|Automatic Message while waiting|
|Timeline of Customer Historical Chats|
|Send WhatsApp Template Message after WhatsApp 24-Hour Customer Messaging Window|
|Send Freeform SMS Message after WhatsApp 24-Hour Customer Messaging Window|
|QR Code for easier WhatsApp Messaging to your business|
Use our Online Cloud platform Hello MDynamics to send WhatsApp messages and to have 2 way
interactive WhatsApp chats. MDynamics is a Multi-Channel platform that also allows you to easily send
broadcast messages via alternative preferred channels such as SMS, FB Messenger, Voice and Email from
a single platform.
Unify multi-channel customer
chats into a single inbox
MDynamics combines multiple disparate chat and
messaging services into one unified inbox to manage
all your conversations in a single place. You will no
longer need to open and use disparate applications
to send and receive messages with your customers
on different channels.
MDynamics Chat brings together agents, customers
and channels to allow multiple customer service agents to easily
communicate with multiple customers across multiple messaging
Route incoming chats based on agent current load, capacity and
availability. An optional function is also available for routing chats
based on agent skills.
WhatsApp requires businesses to use only pre-approved template messages if more than 24 hours has passed since the customer’s last sent message. MDynamics Chat will automatically prompt the user to select a pre-approved WhatsApp template message to send. The user can also instead send a freeform SMS message to the customer.
Personalise your messages using our parameterised templates.
Easily save your WhatsApp messages as templates, and reuse your
Customers initiate conversations and ask for assistance regarding product queries, payments and delivery information. Customer care is key for customer upsell, growth and retention.
Alerts and Notifications
Send purchase confirmations and provide updates on
packing and shipping. Send delivery and appointment
Send a one-time password to provide an extra level of authentication and security to ensure only authorized users gain access to applications.
Together WhatsApp and HelloTech are bringing companies and organisations onboard, enabling businesses
with WhatsApp messaging to deliver an enhanced customer experience.
Have a question? Contact us
Create programmable conversations using WhatsApp Business API to enhance your customers’ experience
with our Hello Gateway Multi-Channel API platform.