Customers want to interact with the business
when they want, where they want and how they want

Customers interact with businesses on WhatsApp because they get quick personal responses.
When a customer is interested in your product or has a problem, our online platform MDynamics allows you
to use WhatsApp to have 2 way conversations just like in a physical store, converting your customer enquiries
to personalised sales, and tracking and resolving issues quickly for customer satisfaction and retention.

Comparison

WhatsApp

WhatsApp
Business App

MDynamics with
WhatsApp Business

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Verification as an Official WhatsApp
Business Account
Available
(Subject to WhatsApp’s Approval)
Available
(Subject to WhatsApp’s Approval)
Rich Content
Secure, Encrypted Messages
Display Business Profile
Customer Tags
Concurrent Multiple Users Desktop Chats
Multi-Channel Chats – Whatsapp, SMS, FB Messenger, Tok-Tok
Multi-Channel Broadcasts – SMS, WhatsApp, FB Messenger, Tok-Tok, Email, Voice
Send Parameterised Messages using Contact Details
Send Scheduled Messages
Save and Reuse Messages
Manage Message Templates
Chat Routing to Agents
Customer Profile and Interaction Timeline
Create, Prioritise and Manage Tickets
Agent Management

Reach your Customers on their Preferred Channel — WhatsApp

Use our Online Cloud platform Hello MDynamics to send WhatsApp messages and to have 2-way
interactive WhatsApp chats. MDynamics is a Multi-Channel platform that also allows you to easily send
broadcast messages via alternative preferred channels such as SMS, FB Messenger, Voice and Email from
a single platform.

Unify multi-channel customer
chats into a single inbox

MDynamics combines multiple disparate chat and
messaging services into one unified inbox to manage
all your conversations in a single place. You will no
longer need to open and use disparate applications
to send and receive messages with your customers
on different channels.

More About MDynamics

Enhance Your Customer Experience with MDynamics Chat Helpdesk

  • Multi-Agent Customer
    Service Chat

    MDynamics Chat brings together agents, customers
    and channels to allow multiple customer service agents to easily
    communicate with multiple customers across multiple messaging
    channels.

  • Automatically Route Conversations to
    the Right Agent

    Route incoming chats based on agent current load, capacity and
    availability. An optional function is also available for routing chats
    based on agent skills.

  • Track and Resolve Customer Care issues with
    Integrated Ticket Management

    Track, categorise and manage customer issues
    to resolution using the integrated MDynamics ticket management.
    Create a new ticket from a conversation or link the conversation to an
    open ticket, keeping a history of all customer interactions.

  • Create Personalised WhatsApp Messages and Reuse
    them using Message Templates

    Personalise your messages using our parameterised templates.
    Easily save your WhatsApp messages as templates, and reuse your
    predefined messages.

Use Cases

Customer Care

Customers initiate conversations and ask for assistance regarding product queries, payments and delivery information. Customer care is key for customer upsell, growth and retention.

Alerts and Notifications

Send purchase confirmations and provide updates on
packing and shipping. Send delivery and appointment
reminders.

Two-Factor Authentication

Send a one-time password to provide an extra level of authentication and security to ensure only authorized users gain access to applications.

Get a WhatsApp Business Account

Together WhatsApp and HelloTech are bringing companies and organisations onboard, enabling businesses
with WhatsApp messaging to deliver an enhanced customer experience.

Have a question? Contact us

Tap into the Power of WhatsApp Business API
with Hello Gateway

Create programmable conversations using WhatsApp Business API to enhance your customers’ experience
with our Hello Gateway Multi-Channel API platform.