Hello Gateway is a superhighway message delivery platform offered as part of Hello Technology’s Messaging Product Suite. Architected and built to provide organisations with a high-performing, reliable & secure delivery of real-time mission-critical information across channels, it is now used to send millions of messages daily. Some of its supported channels include; SMS, Email, Mobile App Push Messaging and Social Network Messaging platforms (Facebook Messenger, Tok-Tok!, Line, Telegram and WeChat).
For years, customers have chosen Hello Gateway for its ability to meet their stringent enterprise
messaging needs for with a highly-reliable and robust platform designed for real-time information
delivery. Some of these applications include
Large-scale high-speed emergency broadcasts
Real-time incident response
Rapid personnel mobilisation
Parcel tracking alerts
Field service management
Two-way marketing campaigns
Hello Gateway has been crafted with minimal straight-through processing of information,
resulting in throughput that is large yet highly reliable. Directly deploying leased lines to Telco
Gateways, which serve as integrated connectors to social networks. Hello Gateway has built-in
enhanced routing, communications and signalling protocols to further boost its superhighway
capabilities. It also comes with additional features and redundant connectivity to meet stringent
business-continuity requirements, preventing wide area zonal disruption while providing high
availability using mutual-exclusive primary, secondary sites and recovery sites.
Hello Gateway is purposefully engineered to be distributed, heavily threaded and platform independent. Built into componentised modules, the system enables flexible allocation of computational resources and addresses different performance needs.
All of Hello Gateway’s outgoing traffic is managed by our Advanced Resource Management (ARM) distributed bandwidth control mechanism. Outgoing traffic for each account is allocated, monitored and managed for the required bandwidth.
The scalability of the solution enables the system user to: Easily increase throughput through horizontal scaling with minimum impact on existing system structure; Perform load-balancing across different external communication resources; Re-deploy/Migrate system onto different hardware platform seamlessly; and Individually scale each component based on bottleneck analysis, either horizontally or vertically.
The health of the messaging components supporting your business-critical applications is imperative and you need to be one step ahead with real-time, actionable information to identify and diagnose problems before your business is impacted. Hello Technology employs holistic system, network, platform, application availability and performance monitoring to meet high service level requirements. A failed or failing component has redundant peers, and if an increased probability of future service disruption occurs, our team of engineers will be on standby round-the-clock to rectify issues.
We maintain lists of all known possibilities for service degradation and disruption, and run corresponding batteries of monitoring programs and scripts at sufficiently granular frequencies to detect and provide warnings of any failures or impending failures of hardware or software components. Our monitoring converts data into information for action to keep messages, and your business, moving.
We also offer optional services to provide proven Premium System Availability beyond 99.95%. This is achieved through our enterprise-grade messaging infrastructure for enhanced capabilities and system availability monitoring.
To ensure high service availability, our datacentres are equipped with multiple redundant servers and networks which run application and communication resource connections. In the rare event of a hardware component failure on the primary server in the primary datacentre, a switch will be made to a designated secondary server in the same datacentre. Asynchronous database replication between datacentres is utilised for the switchovers. In the extremely rare event of a catastrophic failure at the primary datacentre, there is a switch over to a designated server in the secondary datacentre.
We understand that building up communications infrastructure to support enterprise messaging is a non-trivial endeavour. With more than a decade of investment and deep expertise in this area, our highly evolved products, tools and infrastructure are certain to provide your business with a solution to your business communications needs.
Hello Gateway delivers mission-critical services for enterprises round-the-clock with a service availability of up to
99.95% (subscription dependent). It addresses reliability through three layers:
Critical early warning system for monitoring the health of the Hello Gateway servers.
Contains task tracking, persistence and recovery mechanisms, ensuring recovery and continuous operations when interruptions are encountered during message delivery.
Addresses and manages recovery for message delivery failures at multiple points; across web applications, message controllers and communication resources